Terms of service

Last Modified: June 9, 2026

Welcome to Bluvabot. These Terms of Service govern your access to and use of our website, online store, mobile application, connected product features, customer support services, product information, content, and any other services provided by Bluvabot.

By visiting our website, placing an order, creating an account, using our mobile application, registering a product, contacting customer support, or using any of our products or services, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, please do not use our website, products, application, or services.

About Us

This website is operated by Bluvabot. Throughout these Terms, “we,” “us,” and “our” refer to Bluvabot and its owners, affiliates, employees, service providers, and business partners.

“You” refers to any person who visits our website, purchases our products, uses our services, creates an account, or interacts with us.

Eligibility

By using our website or purchasing our products, you confirm that you are at least the age of majority in your place of residence, or that you have permission from a parent or legal guardian.

Our website, products, and services are intended for personal and lawful use. You may not use our services if you are prohibited from doing so under applicable law.

Products and Services

We sell robotic pool cleaners, replacement parts, accessories, and related products.

We may also provide product manuals, setup guides, troubleshooting support, warranty service, repair service, mobile application features, firmware updates, product registration, and other related services.

Certain products may include smart features, wireless connectivity, Bluetooth, Wi Fi, mobile app control, firmware, diagnostic logs, cleaning modes, or other connected functions. These features may require a compatible device, internet connection, app account, updated software, and proper product setup.

Product Use and Safety

You agree to use all products according to the product manual, safety instructions, warning labels, setup guides, and any instructions provided by us.

Robotic pool cleaners are designed for compatible swimming pools only. You are responsible for confirming that the product is suitable for your pool type, pool size, pool surface, water condition, slope, drain type, steps, ledges, and other pool features before use.

You agree not to use the product:

In a pool that does not meet the product requirements

In unsafe water conditions

While people or animals are in the pool, unless the manual clearly allows it

With damaged power adapters, charging cables, batteries, seals, motors, or housings

After unauthorized repair, modification, or disassembly

With non approved accessories, batteries, chargers, parts, or chemicals

For commercial, industrial, rental, or public pool use unless the product is specifically sold for that purpose

In any way that may cause injury, electric shock, fire, water damage, product failure, or property damage

You are responsible for routine maintenance, including cleaning filters, removing debris, drying the product before storage, charging it properly, storing it safely, and following all handling instructions.

Account Registration

Some services may require you to create an account. You agree to provide accurate, current, and complete information when creating or using an account.

You are responsible for keeping your login details secure. You are also responsible for any activity that occurs through your account.

If you believe your account has been used without authorization, please contact us immediately.

We may suspend or terminate an account if we believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

Orders and Payment

By placing an order, you agree to provide accurate billing, shipping, contact, and payment information.

All prices, discounts, product availability, shipping options, taxes, and fees are displayed at checkout where applicable. Prices and promotions may change at any time without prior notice.

We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, pricing errors, product availability, payment issues, shipping restrictions, unauthorized resale, or violation of these Terms.

If your order is cancelled after payment has been processed, we will issue a refund according to our refund process and the original payment method, where applicable.

Product Descriptions and Availability

We aim to provide accurate product descriptions, images, specifications, compatibility details, prices, and availability information.

However, we do not guarantee that all product information is always complete, accurate, current, or error free. Product images may vary slightly from the actual product due to screen settings, packaging updates, regional versions, or product improvements.

We reserve the right to correct errors, update product information, change pricing, modify product specifications, discontinue products, or limit quantities at any time.

Shipping and Delivery

Shipping times, shipping fees, available delivery methods, and destination restrictions may vary depending on your location and the products ordered.

Estimated delivery dates are provided for convenience and are not guaranteed unless expressly stated. We are not responsible for delays caused by carriers, customs, weather, holidays, incorrect addresses, failed delivery attempts, force majeure events, or other circumstances outside our reasonable control.

Please review our Shipping Policy for more details.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

To request a return or refund, you must contact us first and provide the required product and purchase information. Products sent back without prior approval may be rejected.

Approved refunds will be returned to the original payment method, subject to our Return and Refund Policy and the processing time of your payment provider.

Warranty and Technical Support

Warranty coverage, if applicable, is governed by our Warranty Policy or the warranty terms included with the product.

Warranty service may require proof of purchase, product model, serial number, photos, videos, diagnostic information, troubleshooting results, and inspection by our technical team.

Warranty coverage does not apply to damage caused by misuse, accident, neglect, improper operation, improper storage, unauthorized repair, unauthorized modification, normal wear and tear, improper maintenance, use of non approved parts, or failure to follow instructions.

Depending on the issue and applicable warranty terms, our available remedies may include repair, replacement, parts support, technical support, refund, or another reasonable resolution at our discretion.

Mobile Application, Software, and Firmware

If our products include mobile application, software, firmware, or connected features, we grant you a limited, personal, revocable, non transferable right to use those features only in connection with your authorized use of our products and services.

You may not copy, modify, reverse engineer, decompile, sell, rent, sublicense, distribute, interfere with, or misuse any part of our application, software, firmware, website, or connected services.

We may release updates, bug fixes, feature changes, security updates, or firmware upgrades from time to time. Some updates may be required for proper product operation, safety, security, or compatibility.

We do not guarantee that connected features will always be available, uninterrupted, error free, or compatible with every device, network, operating system, or third party platform.

User Content

You may submit reviews, photos, videos, feedback, comments, survey responses, product issue descriptions, or other content to us.

By submitting content, you confirm that you have the right to provide it and that it does not violate the rights of any third party.

You grant us permission to use, reproduce, edit, publish, translate, display, and distribute your submitted content for customer support, product improvement, marketing, website display, advertising, research, and business purposes, unless prohibited by law.

We may remove or refuse content that we believe is false, misleading, abusive, illegal, offensive, infringing, spam, or otherwise inappropriate.

Prohibited Uses

You may not use our website, products, application, or services for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You agree not to:

Violate any applicable law or regulation

Provide false or misleading information

Impersonate another person or entity

Interfere with website security or service operation

Upload viruses, malware, harmful code, or automated scripts

Scrape, crawl, copy, or harvest data without permission

Attempt to access accounts, systems, or data without authorization

Use our products or services to harm others

Resell products in violation of our policies

Submit fraudulent warranty, return, refund, or chargeback claims

Misuse discounts, promotions, referral programs, or loyalty programs

Infringe our intellectual property or the rights of others

We may suspend or terminate access to our services if we believe these Terms have been violated.

Intellectual Property

All content on our website and services, including text, images, product photos, videos, graphics, logos, designs, icons, page layouts, trademarks, service marks, product names, manuals, software, firmware, and other materials, is owned by or licensed to Bluvabot.

You may use our website content only for personal shopping, product setup, product support, or other permitted personal use.

You may not copy, reproduce, distribute, modify, sell, display, publish, create derivative works from, or commercially exploit our content without our written permission.

Third Party Links and Services

Our website, application, or services may contain links to third party websites, payment providers, shipping providers, app stores, social media platforms, analytics tools, or other services.

Third party services are not controlled by us. We are not responsible for their content, policies, security, availability, or practices.

Your use of third party services is subject to their own terms and privacy policies.

Privacy

Your use of our website, products, application, and services is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, share, and protect personal information.

Marketing Communications

If you subscribe to our marketing emails, SMS messages, or other promotional communications, you agree that we may send you product news, offers, updates, and educational content.

You may unsubscribe from marketing emails or SMS messages according to the instructions provided in those messages.

We may still send you service related messages, such as order confirmations, shipping updates, account notices, warranty information, safety notices, return instructions, or policy updates.

Disclaimer of Warranties

To the fullest extent permitted by law, our website, application, content, services, and connected features are provided on an “as is” and “as available” basis.

We do not guarantee that our website, application, services, product information, connected features, or support content will be uninterrupted, secure, error free, complete, or always available.

Except as expressly stated in a written warranty provided with the product, we disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non infringement.

Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply to you.

Limitation of Liability

To the fullest extent permitted by law, Bluvabot and its affiliates, employees, officers, directors, agents, service providers, suppliers will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages.

This includes damages related to loss of profits, loss of revenue, loss of data, business interruption, product downtime, pool downtime, replacement cost, property damage, personal injury caused by misuse, or inability to use our website, products, application, or services.

Our total liability for any claim related to a product or service will not exceed the amount you paid for the product or service giving rise to the claim, unless a higher amount is required by applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Bluvabot, its affiliates, employees, officers, directors, agents, service providers, suppliers, and licensors from any claim, demand, loss, liability, damage, cost, or expense arising from:

Your breach of these Terms

Your misuse of our products or services

Your violation of any law or regulation

Your violation of the rights of another person or entity

Your submitted content

Any activity under your account

Force Majeure

We will not be responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, extreme weather, fire, flood, war, terrorism, labor disputes, supply chain disruptions, carrier delays, customs delays, power outages, internet outages, cyber incidents, government actions, or other unexpected events.

Termination

We may suspend or terminate your access to our website, account, application, services, promotions, or support channels if we believe you have violated these Terms, misused our services, submitted fraudulent claims, or created a risk to us, other users, or third parties.

You may stop using our services at any time.

Any sections that by their nature should survive termination will continue to apply, including payment obligations, intellectual property rights, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

Governing Law

These Terms are governed by the laws of United State, without regard to conflict of law rules.

If required by applicable consumer protection laws, you may also have rights under the laws of your place of residence.

Dispute Resolution

Before starting a formal legal claim, you agree to contact us first at

Online Chat

Marketing: sales@bluvabot.com

Afterservice: support@bluvabot.com

 so we can try to resolve the issue informally.

If we cannot resolve the dispute informally, any dispute will be handled according to the laws and courts of [State or Country], unless another process is required by applicable law.

Optional clause for United States businesses:
To the fullest extent permitted by law, disputes will be resolved by individual binding arbitration. You and [Brand Name] waive the right to a jury trial and the right to participate in a class action, class arbitration, or representative action.

This optional arbitration clause should be reviewed by legal counsel before use.

Changes to These Terms

We may update, change, or replace these Terms from time to time.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website, products, application, or services after the updated Terms are posted means you accept the updated Terms.

Contact Us

If you have questions about these Terms of Service, please contact us:

Online Chat

Marketing: sales@bluvabot.com

Afterservice: support@bluvabot.com