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### What types of pools can this robotic pool cleaner be used in?
This robotic pool cleaner is designed for most common in-ground pool surfaces, including pebble, plaster, concrete, painted surfaces, tile, gunite, vinyl liner, and PVC.
### Will it get stuck on drain covers?
The cleaner is designed to pass over many common drain covers. Performance can vary depending on the drain cover's size, height, shape, and water flow around it.
### Can it clean sloped pool floors or inclined walls?
Yes. The cleaner is designed to work on sloped pool floors and inclined pool walls. Performance may vary in pools with unusually steep transitions or very slippery surfaces.
### Can it be used in a beach-entry pool?
Beach-entry pool compatibility depends on the model. Some models can clean beach-entry pools, while others are not recommended for this pool type. Please check the product specifications before purchase.
### Why does the cleaner get stuck on the pool drain?
Pool drains vary in height, diameter, and shape. The cleaner is generally suitable for low-profile drain covers up to about 1.7 inches in diameter. For taller or larger drain covers, turning off the pool pump may help reduce suction-related sticking.
### Why does the cleaner miss stairs, shallow areas, slopes, the waterline, deep ends, or safety ledges?
Cleaning coverage depends on the pool shape, water depth, surface material, and model features. Stairs, sun decks, shallow areas, and safety ledges may require selected models and a minimum water depth of about 50 cm. If the cleaner repeatedly misses a specific area, restart it from a different location and check whether a software update or model-specific setting is available.
### What should I do before and after each cleaning cycle?
Before use, make sure the charging port cap is fully closed to help protect the charging port from pool water and chemicals. After each cleaning cycle, rinse the filter basket and make sure both the charging port and charger are completely dry before charging.
### What is the recommended charging environment?
Charge the cleaner in a dry indoor area at 6-35 C. Avoid charging in direct sunlight, high heat, freezing conditions, or damp environments.
### How should I store the cleaner during winter or long periods of non-use?
Clean and dry the filter basket, brush rollers, tracks, and gears before storage. Make sure no water remains inside the cleaner. Fully charge the battery, then store the cleaner in a shaded, well-ventilated place at 5-45 C / 41-113 F with humidity below 80% RH. Recharge the battery at least once every 3 months to help prevent over-discharge.
### What should the indicator lights look like while charging?
Charging light behavior may vary by model. In general, the lights indicate battery level and charging progress. Flashing lights usually mean the cleaner is charging, while solid green lights usually mean the battery is nearly full or fully charged. Refer to your model's manual for the exact light pattern.
### What should I do if the LED panel does not light up while charging?
First, check that the wall outlet has power. Then disconnect the cleaner and check whether the charging adapter indicator turns on. If the adapter does not light up, the charger may need to be replaced. If the adapter works, dry the charging port and try again. If the LED panel still does not light up, contact customer support.
### How do I know the cleaner is ready to enter the pool?
After powering on the cleaner and selecting a cleaning mode, wait for the startup light sequence to finish. When the ready indicator appears, place the cleaner into the pool promptly. Some models may automatically shut down if they are left out of the water for too long after startup.
### What debris can the cleaner remove?
The cleaner can remove common pool debris such as leaves, insects, hair, sand, and fine particles as small as approximately 180 microns.
### What pool water conditions are supported?
Recommended water conditions are 43-95 F water temperature, chlorine up to 4 ppm, pH 7.0-8.8, and NaCl up to 5000 ppm.
### How should I maintain the cleaner?
Rinse the cleaner and filter basket after every cleaning cycle. Do not let the filter panels dry before cleaning. Keep the cleaner away from strong direct sunlight. Every 3-4 months, or after cleaning a very dirty pool, check the impeller, tracks, and gears for trapped debris. Every 12 months, inspect the tracks and brush rollers for wear and replace them if needed.
### Why is the cleaner not picking up debris?
Reduced pickup usually means the cleaner has low suction. Check the battery level, clean or replace the filter basket, and make sure the impeller is spinning. If the impeller is blocked, turn the cleaner off and remove debris. If the impeller does not turn and no debris is found, contact customer support.
### Why is the cleaner not climbing or cleaning the walls?
Common causes include floor-only mode, low battery, a dirty filter basket, unbalanced pool chemistry, algae on the pool surface, or very slippery wall materials such as glass or ceramic tile. Clean the filter basket, fully charge the cleaner, brush slippery surfaces if needed, and confirm the correct cleaning mode is selected.
### Why does the cleaner repeat the same route?
This can happen in pools with curved edges or in some rectangular pools where the cleaner repeats a diagonal route. Remove the cleaner, restart it, and place it into the pool from a different location. If the issue continues, contact customer support to check whether a software update is available.
### What do red lights mean while charging?
Red lights during charging may indicate overheating protection or another charging fault. Unplug the charger, let the cleaner cool for about 1 hour, and charge again in a dry indoor area at 41-113 F / 5-45 C. If the red lights return, contact customer support.
### What if the ready lights do not appear?
The cleaner may have been started on an uneven or inclined surface. Turn it off, place it on level ground, and restart it. If the ready lights still do not appear, recharge the cleaner and try again.
### What do red lights mean when starting the cleaner?
Red lights at startup may indicate an initialization failure or self-check error. Turn the cleaner off, place it on level ground, and restart it. If the warning remains, contact customer support.
### What do the indicator lights mean during operation?
Indicator lights generally show battery level, movement direction, and fault status. Green lights usually indicate battery level, white lights may indicate movement direction, and red lights usually indicate a possible fault. Exact light meanings may vary by model, so refer to the product manual for model-specific patterns.
### Is water or vapor near the indicator lights normal?
Light moisture between the LED strip and its outer cover may appear on some models and may not affect operation. If you see water inside a sealed area, the lights behave abnormally, or the cleaner stops working, contact customer support.
### Why does the cleaner spin in circles?
Spinning in circles is usually caused by blockage in the drive system. Remove the cleaner from the pool, turn it off, and manually check whether both tracks move freely. Clean the filter basket and remove any debris from the tracks, gears, and motor area. If the cleaner still spins, contact customer support.
### What should I do if the motor or track appears stuck?
Remove the cleaner from the pool and turn it off before inspection. Manually rotate the tracks to check for resistance. Remove stones, loose screws, brush roller parts, or other debris from the track area. If the track remains stuck after cleaning, the sealed motor compartment may require service.